This guide will allow you to add your redIT eMail account into your Google Mail account. Which will then allow you to read all of your eMails using one application across your desktop and smart devices.

This guide assumes that you already have a Google Mail account setup and are logged into your Gmail account via a Desktop web browser.

Step 1.

In the top right corner of your Gmail page you should be able to see a ‘cog’ icon, left click on this icon to open the side menu bar.

Step 2

From the ‘Quick settings’ side menu that has now opened left click on the ‘See all settings’ button.

Step 3

You should now see the ‘Settings’ page for your Gmail account, you will now need to left click on the ‘Accounts and Import’ menu item.

Step 4

On the ‘Accounts and Import’ tab you should locate the ‘Check email from other accounts:’ option which is about half way down the page. Left click on the ‘Add an email account’ option.

Step 5

A new ‘Pop Up’ window should open as shown below. Enter the full eMail address that you wish to import eMails from into your Gmail account and then left click on the ‘Next>>’ button.

Step 6

You will only be able to select the ‘Import emails from my other account (POP3) option on the next screen so just left click on the ‘Next>>’ button.

Step 7

Step 8

The adding of your eMail address into your Gmail account is now completed for receiving eMails on this eMail address. However, you also have the option of sending eMails from this address via your Gmail account.

If you do not want to be able to send eMails out via this address then select the ‘No‘ option and then left click on the ‘Next>>’ button to finish the setup. You can change this later if you wish via the Gmail settings screen.

However, if you wish to send eMails out using this eMail address left click on the ‘Next>>’ button to continue.

Step 9

For the Name of the account this is how you will be shown in the Inbox of the person that you send the eMails too, so if you are an individual this could be your name ‘redIT Example User’ for example. Or if it is your sales account you could have it as ‘redIT Sales Team’. You can also change this later via the Gmail account settings if you wish to. Once you have named your Account left click on the ‘Next Step>>’ button.

Step 10

Here you are asked for your Outgoing eMail server details. These are normally the same as your incoming server details

SMTP Server – normally ‘mail.’ followed by your Domain Name

Port – If you do not have an SSL Certificate set up for you eMail Domain this will be 25, otherwise it will be 587

Username – your full eMail address

Password – the password that you entered when you created the eMail account

If you do not have an SSL Certificate set up on your eMail domain the two next options will be disabled and you will not be able to select either of them. However, you should be able to use either of the options.

Now left click on the ‘Add Account >>’ button.

Step 11

You should now shortly receive an eMail to your newly added account to confirm that you would like to allow Gmail to send eMails from this address. Either click on the link inside this eMail or enter the code in the box shown on the screen.

You can close this window at any stage but we advise you wait for the confirmation email to arrive first.

If you have a domain name registered with WordPress.com because you used to have your website hosted with WordPress.com and are now moving to a WordPress.org site you will need to update your Domain DNS records within the WordPress.com system to use the redIT servers.

NOTE: If you are planning to migrate your domain to redIT we would still recommend that you update your DNS settings with WordPress.com first to allow for a seamless migration.

The first step in changing the DNS settings for your domain hosted with WordPress.com is to access your WordPress.com account at https://www.wordpress.com/log-in

Once you are logged into your WordPress.com account click on the ‘My Site’ button in the top left corner of the dashboard page.

Once the ‘My Site’ menu has loaded click on the ‘Manage’ menu heading and then on the ‘Domains’ menu item.

From within the ‘Site Domains’ page, you should be able to find the domain name for your website that you are looking to update the DNS settings for. At the right of the domain row are three dots click on this and from the menu that opens click on ‘Edit Settings’.

You should now click on the ‘Change your name servers & DNS records’ button from within the middle of the page.

At this stage we are only looking to update the DNS Records for your website so that your WordPress.org version now loads for your visitors. So on the next screen click on the ‘DNS Records’ option.

On the ‘DNS Records’ page, you will need for find any records that are either of the type ‘A’ or ‘CNAME’ that can be deleted.

This is done by clicking on the ‘Bin’ icon at the end of the record that you wish to remove.

You will now need to add the new DNS Records into the bottom section of the page to replace the records that have just been removed.

The rules that you will need to add are:

Type	Name	Points To
A	@	The IPv4 Address of your redIT Shared Hosting Web Server
A	www	The IPv4 Address of your redIT Shared Hosting Web Server
AAAA	@	The IPv6 Address of your redIT Shared Hosting Web Server
AAAA	www	The IPv6 Address of your redIT Shared Hosting Web Server

To get the IPv4 and IPv6 addresses you will need to log into the redIT Shared Hosting portal (FAQ Link) and from the left hand menu under the ‘WWW’ menu item click on ‘WWW-domains’

The IPv4 and IPv6 (if enabled) are split by a ‘,’ and the IPv4 address will be all numbers whereas the IPv6 address will be a mix of numbers and lower case letters.

Once you have made these changes to your records via the WordPress.com system you will need to wait for them to be updated globally. You can check these changes via the following site:

https://www.whatsmydns.net/

Microsoft Outlook is a popular eMail client and is included in the Microsoft 365 package (excluding the Office Home and Student version).

This guide assumes the following:
You already have your domain name and eMail account setup, in this guide we are using the domain name of reditexample.co.uk and the eMail account of usernamel@domainname.co.uk
Your DNS records are setup and our Mail Services are set to mail.reditexample.co.uk 
You have downloaded and installed Microsoft Outlook on your computer.

Step 1:

If you have a fresh install of Microsoft Outlook once you start the programme you will be show the first step in the Microsoft Outlook setup wizard.

If you are using an already setup copy of Microsoft Outlook, you can get to the setup Wizard by clicking on ‘File’ then the ‘+ Add Account’ button.

Ensure that the full eMail address in the ‘Email address’ box is the same as the account that you are trying to setup and click on the ‘Connect’ button.

Step 2:

You will now be asked which type of eMail service your are trying to setup. With the redIT eMail Service you can use either IMAP or POP3 the difference between the two is:

• POP3 downloads and keeps each eMail that you have received in your eMail client on the computer that you read it on. This means that you can only read the eMail on one computer.
• IMAP uses server side storage. This means that you can download and read a copy of the same eMail on multiple computers, like wise if you create a folder to keep family eMails in this same folder and can be seen in your webmail account and on the other computers.

Just left click on the service type that you wish to use and you will be moved onto the next step.

Step 3:

If the wizard has not automatically detected your Server settings these should be set to the following:

Server – mail.reditexample.co.uk (change this for your eMail server address)

If you have selected to use IMAP as your eMail protocol the ‘Incoming:’ port information should be either ‘143’ for an unencrypted connection and the Encryption method should be left at ‘None’.

If you wish to use an encrypted connection and have already enabled it on your eMail domain you should set the port to ‘993’ and the Encryption method to ‘SSL/TLS’

The ‘Outgoing:’ SMTP port can be either ’25’ for an unencrypted connection where you leave the Encryption Method as ‘None’ or set to port ‘587’ and the Encryption method set to ‘STARTTLS’ if you wish to use encryption.

Once you have checked these settings click on the ‘Next’ button.

Step 4:

Enter the password of your eMail account as setup within the Hosting Control panel and click on the ‘Connect’ button.

Step 5:

If all the details entered were correct then you will see the above screen, this confirms that your account has been setup in Microsoft Outlook and is ready to use. To continue click on the ‘Done’ button.

This guide assumes that you are using a free Lets Encrypt SSL Certificate which can be set up by following our guide at https://faq.redit.co.uk/knowledge-base/how-to-enable-lets-encrypt-ssl-certificates-on-redit-shared-hosting-accounts/ or you have already installed either a Wild Card SSL Certificate or an SSL Certificate that matches your eMail domain address.

To enable SSL on your eMail accounts you will need to logged into your redIT Hosting account which you can do by following the guide at https://faq.redit.co.uk/knowledge-base/logging-into-your-redit-hosting-account/

Once you are logged into your redIT Hosting Control Panel from the left hand menu bar expand the “WWW” section and click on the ‘SSL Certificates‘ item.

In the main panel you should now see the ‘SSL Certificates’ page which will list any current SSL Certificates, make a note of the ‘SSL Certificate Name‘

From the left hand menu now select ‘Mail Domains‘

Left click on the domain that you wish to add the SSL Certificate too in the main screen and click on the ‘Edit‘ button from the top bar option.

On the last page ensure that there is a tick in the ‘Secure connection (SSL)‘ box. If there is not already the ‘Alias for certificate‘ and ‘SSL-certificate‘ options will now appear.

The ‘Alias for certificate‘ should be the address that you enter into your eMail client to collect your eMail via which is normally your domain name with ‘mail.‘ infront of it so for our example here it is ‘mail.redit-example.co.uk’

The ‘SSL-certificate‘ option will only allow you to select existing SSL Certificates that are installed or imported into the Shared Hosting Control panel select the SSL Certificate that has the name that you made a note of before.

Finally click on the ‘OK’ button, your eMail domain is now enabled with your installed SSL Certificate.

The Mozilla Thunderbird eMail client is a free Open Source project that is available for Windows, Mac & Linux operating systems.

The Mozilla Thunderbird eMail client can be downloaded directly from the Mozilla website at http://www.mozilla.org/thunderbird/ and a link to the Wikipedia page is at http://en.wikipedia.org/wiki/Mozilla_Thunderbird

This guide assumes the following:
You already have your domain name and eMail account setup, in this guide we are using the domain name of domainname.co.uk and the eMail account of email@domainname.co.uk
Your DNS records are setup and our Mail Services are set to mail.domainname.co.uk 
You have downloaded and installed Mozilla Thunderbird on your computer

We are going to be using Mozilla Thunderbird 31.4.0 on a CentOS 7 Desktop for this guide but all of the steps should be the same for each Operating System

Step 1:
If you have installed a fresh copy of Mozilla Thunderbird once you start the program you will be asked ‘Would you like a new email address?’
You should just click on ‘Skip this and use my existing email‘

If you do not see this screen you can do one of two things.
1> Left click on ‘Local Folders’ in the left hand panel and then click on ‘Email’ under the ‘Create a new account:’ section.
2> Right click on the ‘Local Folders’ option in the left hand panel and then left click on the ‘Settings’ menu option. Then at the bottom of this screen left click on ‘Account Actions’ and then left click on ‘Add mail account’

Step 2:
In the ‘Mail Account Setup’ screen that should now be displayed enter the details as required taking the following into consideration:

• The ‘Your name’ should be as you want other people to see you when they receive an eMail from you.
• The ‘Email address’ should be your full valid eMail address. So for this guide it will be ’email@domainname.co.uk’
• The ‘Password’ is the password that you set when creating your eMail account in the redIT Customer Portal
• We recommend that the ‘Remember password’ option is ticked so that you don’t have to enter your password each time you want to collect or send eMails

After you have entered these details click on the ‘Continue’ button. 

Step 3:
After a short period of time the ‘Mail Account Setup’ screen should change and ask you to confirm your details as shown below.
Using the redIT eMail Service you can use either IMAP or POP3 the difference between the two is:

• POP3 downloads and keeps each eMail that you have received in your eMail client on the computer that you read it on. This means that you can only read the eMail on one computer.
• IMAP uses server side storage. This means that you can download and read a copy of the same eMail on multiple computers, like wise if you create a folder to keep family eMails in this same folder can be seen in your webmail account and on the other computers.

Next click on the ‘Manual Configuration’ button.

Step 4:
If you have selected to use IMAP as your Incoming eMail protocol the ‘Incoming:’ section drop down list should show ‘IMAP’ otherwise it will show ‘POP3’ the ‘Server hostname’ should say the DNS Mail Service record for your domain name which in our example is ‘mail.domainname.co.uk’.
The port information should say either ‘143’ for IMAP or ‘110’ for POP3. The ‘Outgoing:’ SMTP port can be either ‘587’ or ’25’ and we would recomment using port ’25’.
We currently do not offer and ‘SSL’ encryption on our eMail servers so both values should say ‘None’ and your ‘Authenticaion’ should say ‘Normal password’.
Finally ensure that the ‘Username’ section for both ‘Incoming’ and ‘Outgoing’ are your full eMail address.
Now click on the ‘Re-test’ button and then the ‘Done’ button.

Step 5:
You will now be shown a warning informing you that your eMail account does not have any encryption. Click on the ‘I understand the risks’ tick box and click on the ‘Done’ button to continue.

Step 6:
Congratulations, your redIT eMail account is now ready to use and should be shown in the left hand section of the Thunderbird eMail client window.

This knowledge base article assumes that you already have a Microsoft Live account with Outlook available to you.

In this guide we have used a Microsoft Windows 10 desktop and Microsoft Edge browser for our screenshots.

1> Open a Internet browser of your choice and enter the address of https://outlook.live.com/mail/ and if you are not already Signed In click on the ‘Sign In’ button in the top right of the page.

2> On the ‘Sign In’ page enter your details as normal

3> Once you are Signed In click on the ‘cog’ icon from the top navigation bar

4> Within the ‘Settings’ menu that has now opened click on the ‘View all Outlook settings’ link at the bottom of the menu

5> This will open the ‘Settings’ dialog box from here make sure that ‘Email’ is selected in the left hand section and then click on the ‘Sync email’ option in the middle menu bar.

6> Once the right hand section has changed to the ‘Sync email’ screen click on the ‘Other email accounts’ option

7> You will now be show a ‘wizard’ to follow through. Enter the following details in the the first screen:

Display name – This is how you would like people to see your name on the eMails that they receive from you

Email address – This is the full email address that you have set up with us in our control panel

Password – Again this is the password for the email address that you entered and was set by you when creating the eMail account

If you do not wish for the eMails to be ‘mixed’ in with your main
Inbox you should leave the option ‘Create a new folder for imported
email, with subfolders like the account you’re connecting’ selected
otherwise change it to the ‘Import into existing folders’ option.

Finally tick the ‘Manually configure account settings (POP, IMAP or send-only account) option.

Your entered details should now look something like this just with your details:

Click on the ‘OK’ button’

8> As the next screen is so large we have split it into two
sections. In the top part some of your entered details will be copied
over for you but you should ensure that the ‘Username’ is your full
eMail address

We recommend selecting IMAP/SMTP connection settings as this will leave a copy of the eMail on our server meaning that you can also use a desktop client or other mail client and your eMail Inbox will keep the same folder structure.

9> In the bottom of the page you will need to enter your mail server details as follows:

The word ‘mail’ followed by a full stop ‘.’ followed by your domain
name (everything after the @ symbol in your eMail address)
‘reditexample.co.uk’

The server port will be 993 if you have enabled SSL on your eMail
account or 25 if you have not (both will work but you will get an error
message if you select SSL and do not have a valid SSL Certificate)

The ‘Authentication’ option is always ‘Basic’

‘Encryption’ should be ‘SSL’ if you entered port 993 or ‘None’ if you entered 25 for the port number

Ensure that the ‘Send email using your provider’s servers’ is selected

In the ‘Outgoing (SMTP) server’ box enter the same address that you entered of the ‘Incoming (IMAP) server’

If above you selected SSL for the Encryption you should enter 587 for the port number or 143 if you selected ‘None’

Now click on ‘OK’. It may take a few seconds for Outlook to complete the connection to your eMail account.

10> Once Outlook has finished setting up your eMail account you will be returned to the ‘Sync email’ Settings page. You should be able to see your eMail account listed under the ‘Manage your connected accounts’ section. Click on the ‘refresh’ icon on your account and then close the screen.

11> Back on the main Outlook page you should now be able to see your added eMail address at the bottom of the list

12> If you click on the ‘arrow’ of this item you will open the list to view of your folders you can then click on the ‘Inbox’ to read your eMail as normal.