If you have a domain name registered with us here at redIT you have the option of having the domain automatically renewed for you before it is due to expire.

If you do not wish to have Auto Renewal enabled we will still eMail you 60 days before the domain is due to expire giving you time to either renew the domain with us or to move the domain to a different registrar if you should wish to do so.

To enable or disable Domain Auto Renewal please follow these steps:

1> From within the redIT Customer Portal click on the ‘Domains’ box

2> From the ‘My Domains’ page click on the down arrow next to the spanner on the domain that you are wanting to enable/disable Auto Renewal for, and then click on the ‘Auto Renewal Status’

3> Depending on the current status of the ‘Auto Renewal’ you will either have the option to ‘Enable Auto Renew’ or the option to ‘Disable Auto Renew’

Once Auto Renewal is enabled we will still eMail to inform you that the Domain is due for renewal, but once we get to the raising of an invoice for your domain renewal we will automatically attempt to take payment from your preferred payment option.

If you wish to pay us via Bank Transfer our bank account details are:

Account Name : redIT
Sort Code : 23-69-72
Account Number : 26971766

Please use the invoice number as the payment reference.

Our service mission is to try and deliver a service and or product to you that should meet your internet services needs.

However, if you are unhappy with our any of our services please contact us.

It is through your feedback that we are able to review and improve the overall service we provide.

We are totally committed to ensuring that every complaint is investigated fully, resolved to a satisfactory conclusion and within a reasonable timeframe.

To raise a formal complaint please in the first instance eMail us at
service_complaint@redit.co.uk

Please include as much detail as possible including

• Your name
• Contact details
• The reason for your complaint
• Any other relevant information

If your complaint is submitted on a normal UK working day we will acknowledge reciept of your complaint that day with detail of the person that will be handling your case from then on.
We aim to resolve any complaints within 30 days with continued updates every 5 working days as a minimum.