How to complain.

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Our service mission is to try and deliver a service and or product to you that should meet your internet services needs.

However, if you are unhappy with our any of our services please contact us.

It is through your feedback that we are able to review and improve the overall service we provide.

We are totally committed to ensuring that every complaint is investigated fully, resolved to a satisfactory conclusion and within a reasonable timeframe.

To raise a formal complaint please in the first instance eMail us at

Please include as much detail as possible including

  • Your name
  • Contact details
  • The reason for your complaint
  • Any other relevant information

If your complaint is submitted on a normal UK working day we will acknowledge reciept of your complaint that day with detail of the person that will be handling your case from then on.
We aim to resolve any complaints within 30 days with continued updates every 5 working days as a minimum.